Director, RFP Strategy & Operations

• Define the strategy, operational direction, and the annual roadmap for central RFP Response and rate load submissions

• Effective resource management and seasonal planning and ensuring that the team is adequately staffed

• Establish key performance indicators (KPIs) and success metrics, closely monitoring corporate RFP performance

• Develop and build dashboards to be shared with internal teams including leadership and proactively identify gaps

• Lead and coach a team of associates, including managers, with a focus on executing coordinated RFP and Rate Enablement activities

• Resource planning and vendor management for offshore resources

• Establish vendor relationships to oversee contractual obligations, including the financials

• Identify, drive, and implement continuous improvement initiatives to enhance processes

Requirements

• A minimum of eight years of successful experience in process administration and/or operations management is strongly preferred
• Prior experience in the hotel industry, travel management companies (TMC), or similar sectors is highly desirable
• Industry knowledge brings valuable insights and enhances the candidate’s effectiveness in related environments
• Working knowledge of RFP platforms and technologies such as Cvent/Lanyon, Ready Bid, Salesforce, etc. is necessary
• Proficiency in MS Office applications—including Outlook, Word, PowerPoint, and Excel—is required
• Excellent analytical, communication, and presentation skills are essential
• Candidates must demonstrate expertise across multiple areas of business operations
• Candidates should be adept at communicating and coordinating with a variety of functional areas to enhance performance
• A significant track record of leading teams and coaching direct reports is expected
• Successful candidates will have demonstrated their ability to develop talent and foster team success
• Candidates must possess a BA/BS degree, which is required for this role
• An advanced business degree is preferred
• PMP or similar is preferred

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Hard Skills

• process administration
• operations management
• RFP platforms
• Cvent
• Lanyon
• Ready Bid
• Salesforce
• MS Office
• analytical skills
• presentation skills

Soft Skills

• resource management
• team leadership
• coaching
• communication
• coordination
• continuous improvement
• strategic planning
• performance monitoring
• vendor management
• talent development

Certifications & Qualifications

• BA/BS degree
• advanced business degree
• PMP