Customer Experience Manager

• Drives the adoption of software, services, and value realization
• Leads successful renewals and growth by proactively managing and mitigating renewal risk
• Develops and maintains strong executive and technical influence with customer stakeholders
• Advocates for customer needs within Cisco
• Collaborates with sales, delivery, customer success, partners, renewals, and business entities
• Identifies and design solutions that drive value and business outcomes for customers
• Leads Customer Value Workshops and CBRs to review adoption progress

Requirements

• Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience
• Associate level (e.g., CCNA) or equivalent relevant certification expected
• Industry trend certifications

Core Competencies

Demonstrates expertise in driving software adoption and value realization while effectively managing customer relationships and renewal processes. Strong ability to collaborate across teams and advocate for customer needs to achieve business outcomes.

Highest-signal resume keywords

• Customer Relationship Management
• Value Realization
• Renewal Management
• Solution Design
• Stakeholder Influence

ATS Optimization Keywords

Soft Skills

• Collaboration
• Advocacy
• Leadership

Certifications & Qualifications

• CCNA
• Industry Trend Certifications

Industry Keywords

• Software Adoption
• Customer Success
• Business Outcomes
• Customer Value Workshops
• Executive Influence