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Shared Services Lead: Quality, Training & Escalations

Job in Goodyear, Maricopa County, Arizona, 85338, USA
Listing for: Jobtailor
Apprenticeship/Internship position
Listed on 2026-09-08
Job specializations:
  • Business
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below

Jobtailor is seeking an experienced Senior Manager to lead Quality, Training, Licensing, and Escalations within a high-volume contact center in the United States. You will drive cross-functional programs, coach leaders, and align processes with regulatory requirements to enhance customer and employee experiences.

You will partner with Compliance, Legal, and Operations to ensure licensing readiness, data-driven improvements, and scalable training.

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