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Senior Manager, CS Operations
Job in
Goodyear, Maricopa County, Arizona, 85338, USA
Listed on 2026-09-22
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-22
Job specializations:
-
Business
AI Business & Operations, Change Management, Business Intelligence, Business Systems & Technology Analysis -
IT/Tech
AI Business & Operations, Change Management, Business Intelligence, Business Systems & Technology Analysis
Job Description & How to Apply Below
- Own product management of Scout, including roadmap, stakeholder alignment, sprint execution, and iteration
- Drive the CS Operations project backlog focused on post-launch operations
- Deliver projects independently with minimal direction
- Design and implement processes, workflows, and systems to improve operational efficiency across post-sales functions
- Partner with leaders across Customer Success, CX, Support, Onboarding, and Product Fulfillment to solve operational problems
- Build dashboards, reports, and operational insights to support data-informed decisions
- Contribute to increasing the book size CSMs can manage while maintaining CSAT and eNPS
- Leverage AI tools and automation to increase team capacity and reduce manual work
- Support change management and adoption of new processes and tools across Customer Success
- Report to the Director of CS Operations and manage projects from scoping through delivery
- 5+ years in CS Operations, Revenue Operations, or a similar role at a SaaS or tech company
- Strong project management skills with a track record of driving complex, cross-functional initiatives from start to finish
- Systems thinking and process design skills
- Analytical mindset; comfortable building dashboards, defining KPIs, and using data to inform decisions
- Cross-functional stakeholder management skills
- Product management mindset, with focus on users, outcomes, and iteration
- AI fluency; actively use AI tools and identify automation opportunities
- Driven and execution-focused
- Intellectually curious, with focus on root-cause analysis and continuous improvement
- Hands-on experience with Salesforce and other CS/GTM tools
Demonstrates expertise in product management and operational efficiency within Customer Success, leveraging data analytics and AI tools to drive decision-making and process improvements. Proven ability to manage complex projects and collaborate with cross-functional teams to enhance customer satisfaction and operational outcomes.
Highest-signal resume keywords- Product Management
- Project Management
- AI Fluency
- Data Analytics
- Cross-Functional Stakeholder Management
- Process Design
- Systems Thinking
- Dashboard Creation
- KPI Definition
- Operational Efficiency
- Driven
- Execution-Focused
- Intellectually Curious
- Root-Cause Analysis
- Continuous Improvement
- CS Operations
- Revenue Operations
- SaaS
- Tech Company
- Customer Success
- Salesforce
- CS Tools
- GTM Tools
- AI Tools
- Automation Tools
Position Requirements
10+ Years
work experience
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