Customer Service Representative - Part-Time - AZ

Overview

Sub‑Zero, Wolf, and Cove is the leading manufacturer of luxury kitchen appliances and a longstanding, family‑owned company located in the Madison area. Icons of design and paragons of performance and quality, Sub‑Zero, Wolf, and Cove are the refrigeration, cooking, and dish‑washing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers with integrity, teamwork, and accountability.

Our Customer Service Representatives dedicate themselves to supporting our luxury appliance brands. They take calls from product owners, prospects, service and installation partners, dealers, and product distributors to answer questions on a wide range of topics and creatively resolve problems. Every day presents new challenges and opportunities to learn, and solution‑oriented individuals will thrive in this role.

Training: On‑site in Goodyear, AZ for 3 months, Monday – Friday. (Month One: 8:00 am – 5:00 p.m.; Month Two: ¾ time with varied hours). After the initial training period, a part‑time schedule of 25–29 hours per week will be adopted. Days and times may vary each week. Must live within 100 miles of Goodyear, AZ.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this role will set you up for future success.

• Act as the voice of Sub‑Zero Group, Inc., exhibiting excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Communicate skillfully to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating customers to maximize their enjoyment and use of our innovative product line.
• Ensure customer satisfaction by providing a high level of service that includes negotiating a mutually beneficial solution.

• Minimum 100 MB download speed required; over 100 MB preferred.
• Wired connectivity to a dedicated modem/router. Wireless connectivity within the home office is not acceptable.
• Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance.
• Computer, including monitors, desktop terminal, cables, and phone equipment, will be supplied by Sub‑Zero.

This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.