Community Associate, Customer Service​/HelpDesk

Community Associate – Address: 1300 S Litchfield Rd. STE 200A 85338 Goodyear, Arizona.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. Your responsibilities include handling all administrative and support needs for your customers so they can focus on running their businesses.

You arrive a few minutes before the center opens to ensure everything is ready and check that cleaning staff have missed nothing. Throughout the morning you assist customers with tasks such as changing Wi‑Fi codes, locating missing packages, directing them to meeting rooms, setting up projectors, and providing coffee recommendations. You confirm that all services are properly charged and invoices are accurate.

During lunch and the rest of the afternoon you help with printing, invoicing, and opening service tickets for issues like temperature control. You coordinate with the Community Manager to plan networking events, send e‑invites, and create posters for noticeboards. You also introduce prospects to the IWG community, encouraging them to join and participate in upcoming events. The day ends with you wrapping up meetings, arranging a local dining spot, and ensuring the center is tidy before heading home.

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the Country you are applying within and at least 18 years old.

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program, with a company match.
• Affordable and comprehensive health care for all full‑time team members (and select options for part‑timers).
• A quarterly bonus plan program, plus an hourly rate of $18.93.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).