Customer Service Representative

Responsibilities

• The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners.
• This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support.
• Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction.
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders.
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders.
• Understand, interpret, and explain detailed information of processes and procedures.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.
• Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives.
• Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed.
• Process shipping complaints and enter issues into the complaint system.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

• Required - HS diploma or equivalent
• 2+ years relevant experience
• Ability to work flexible hours as needed to support the business needs
• Preferred - Bachelors Degree
• System experience preferred (SAP, SFDC, Genesys, PowerBI)
• Excellent analytical & problem-solving skills
• Excellent interpersonal skills
• Excellent Communication skills
• Demonstrated effective organizational skills