Quality Assurance Representative ; hybrid - OH, AZ, NJ

Overview

At 4over, we are committed to building a diverse and inclusive workplace welcoming people of all backgrounds. We provide our employees with job training, opportunities for growth, development, and advancement, and foster a safe environment for all staff in our climate‑controlled plants.

We ensure our customers receive quality products and a professional, positive customer service experience. Our Customer Success Managers maintain a professional and empathetic relationship with customers, excelling in interpersonal communication and conflict resolution.

The Quality Assurance Representative provides customers with solutions through a high level of service and problem‑resolution skills. Representatives maintain professionalism with diverse personalities, manage escalated issues by investigating and gathering additional information, and navigate the organization to resolve customer requests. Solutions include implementing a successful action plan using customer order and product knowledge to ensure a positive experience. The role requires prioritization and juggling of multiple responsibilities in a fast‑paced environment.

Primary schedule: 8:00 AM – 5:00 PM, Monday – Friday (or similar). Training may occur at other times. This is a hybrid position.

Salary Range: $20.00 – $21.00 hourly. Compensation commensurate with experience.

At this time, we are not engaging with agencies or third‑party recruiters.

Education, licenses, certifications, experiences:

• High School Diploma or GED required
• Prior experience as a Customer Experience or Customer Service Representative preferred
• One (1) to two (2) years of printing‑industry knowledge required
• Minimum two (2) years of customer service experience
• Strong customer resolution capabilities
• Advanced communication, troubleshooting, and problem‑solving skills

• Self‑motivation & accountability:
  Stay focused on tasks, meet deadlines, and produce high‑quality work with minimal supervision.
• Critical thinking & decision making:
  Analyze information, identify problems, and make independent decisions.
• Confidence in decision making, even when feedback may not be immediately available.
• Communication skills:
  Strong written and verbal communication, clarity, conciseness, professionalism in emails, messages, and virtual meetings. Active listening and the ability to interpret and clarify communication effectively in virtual spaces.
• Technology proficiency:
  Microsoft Suite, Creative Suite (Photoshop, InDesign, Illustrator) and project management tools.
• Time management:
  Meet deadlines consistently without direct supervision.
• Adaptability and flexibility:
  Adapt to rapidly changing situations or project pivots without in‑person guidance. Comfortable with new tools and technologies.
• Collaboration and teamwork:
  Work effectively as part of a virtual team, using synchronous and asynchronous communication, building rapport with colleagues.

4over was founded in February 2001, growing from a small design studio to a private‑equity owned company expanding across many states. Through our core attributes, we remain committed to meeting and exceeding customer expectations, cultivating relationships, and providing excellence and care.

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for health care and dependent care.
• 4over covers 100% of the employee’s premium for Basic Life/AD&D Insurance in the amount of 1 × the employee’s annual salary, up to Five Hundred Thousand Dollars.
• Coverage effective on the 1st of the month following 1 month of continuous full‑time employment.

• New employees eligible to enroll on the first of the month after 1 month of employment.
• Semi‑annual open enrollment (January 1st and July 1st).
• Discretionary employer match; typically 50% of employee deferrals up to 6% of compensation.
• Immediate vesting.

• 9 paid holidays.
• Accumulating PTO to be used after 90 days of continuous active full‑time service.

4over is an Equal Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and take affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.