Internet Support Specialist, Bilingual
Job in
Goodyear, Maricopa County, Arizona, 85338, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support
Job Description & How to Apply Below
Responsibilities
- Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
- Provide a consistently high level of service to existing Idea Tek customers
- Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
- Identify trends or recurring issues and share insights to support process improvements
- Proactively follow up to confirm issues are resolved and expectations are met
- Demonstrate empathy, patience, and professionalism in every customer interaction
- Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.
- Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.
- Ability to work effectively in a collaborative, team-oriented environment
- Fluent in Spanish and English
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