Enterprise Customer Success Manager

Job Description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

To actively connect people to their next great opportunity.

Zip Recruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. Zip Recruiter has the #1 rated job search app on iOS & Android.

Zip Recruiter is seeking an Enterprise Customer Success Manager to support our rapidly growing Enterprise business. As the Enterprise Customer Success Manager, you will oversee several Enterprise client accounts, own effective client onboarding, implementation, training, and engagement, and provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform. You will partner with our Enterprise Sales and Product Strategy teams to maximize client ROI and enable long-term account growth.

You will focus on relationship building with key decision makers at Fortune 1000 and similarly sized companies and strive to deliver WOW experiences for our customers.

• Serve as a trusted partner and recruitment expert to key customer stakeholders
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
• Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
• Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
• Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
• Leverage data and analytics to improve effectiveness of each client’s recruitment advertising campaigns and showcase long-term customer value
• Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
• Maintain advanced knowledge of various industry technologies and Zip Recruiter products and services
• Travel to client premises as needed to review performance and recommend additional product offerings

• 5+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
• 1+ year of experience working with Enterprise and/or high value clients