Customer Service Representative

First (1st) Customer Service Representative

Shift: Monday‑Friday 6:00 AM‑2:30 PM

Pay: $20.65 per hour

• Attentive to detail
• Good communication skills through email and over the phone
• Expert with Outlook
• Experience with dispatching and adjusting inbounds/outbounds

Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

• High School Diploma or Equivalent
• 0‑12 months of system, data entry or reporting experience
• 0‑12 months of warehouse experience, preferred

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Our Organization is an equal opportunity employer.