Service Advisor - Electrical

Cornell Cookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

Summary:

Lead Cornell Cookson electrical support efforts by handling all electrical aspects of our product line. Assist with electrical issues of moderate difficulty, troubleshooting, warranty components, and focus on extraordinary customer satisfaction and be a resource for the electrical products and support department. Supporting the electrical needs of internal and external customers.

• Receive, analyze, resolve and report customer electrical quality complaints.
• Work directly with our dealers and end-users to provide superior electrical support for all Cornell Cookson products.
• Work with Engineering to identify electrical issues and trends.
• Support, resolve, and document all electrical related issues.
• Support and lead electrical initiatives for our dealers, inside sales, RM's, production and engineering, etc.
• Work directly with Electrical Engineering Design team.
• Diagnose all electrical-related issues and take proper measures to resolve.
• Assist in other areas as necessary and work cooperatively with others to help achieve company goals.

• Requires Electronics Technology, Electrical Engineering or equivalent electrical background.
• AS/BS degree preferred.
• 3-5 years work experience in electrical field with emphasis in Motors & Controls, PLC/PCB - control wiring.
• Must be highly organized and have a proven ability to work within a team environment.
• Familiarity with NEC, NFPA, and UL guidelines/regulations. Must be able to read and interpret mechanical/electrical schematics & diagrams.
• 2-5 years experience interacting with customers preferred. Must possess superior communication skills and be adept at training and educating our dealers.
• Must possess superior communication skills and be adept at training and educating our dealers.
• Excel, Word, and PowerPoint recommended.

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Providing a drug-free work environment.

Full-Time

Mountain Top, PA (Onsite) or Goodyear, AZ

Customer Service, Manufacturing