Police Records Clerk II

Overview

This position serves as the first point of contact with the general public by walk in or telephone. Researches and responds to requests for information from the public in accordance with Department and State guidelines. Responsible for all aspects of records releases, from taking the request to release, following all established guidelines. Performs general clerical duties relating to the processing and maintenance of police records and acts as back up for the Records Specialist position as needed.

The ideal candidate will have three years of experience working in an office environment, a minimum of one year of experience working with records management systems, with an emphasis on public safety or criminal justice records and records keeping experience including laws associated with public records release of information. At least three years of experience in dealing with confidential records and the importance of maintaining that confidentiality is desired.

A high attention to detail, ability to multitask, desire to be a team player and a passion for customer service is a must. Prior law enforcement experience is ideal.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess six core values:

Integrity - Initiative - Empathy - Optimism - Innovation - Adaptability

Only a limited number of the most highly qualified applicants meeting the City s requirements will be invited for an interview. The examination process for this position will include a panel interview and may include a written assessment.

Please note: Being selected for this position is only the first step. You will be required to successfully complete an extensive background investigation. The best approach is to be forthcoming and honest throughout the process. This will help ensure accuracy and maintain trust as your application moves forward.

All communication regarding application status and interview notifications will be sent via email— please monitor your junk/spam email for communication as messages will come from a system generated source.

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Manages the lobby records window
• Processes all public records requests for the Police Department including audio, video, and photographs. Researches the request, reviews for legal criteria in releasing (under investigation, redaction), and verifies the identity and involvement of the requestor.
• Processes requests for background checks from other government agencies, recruiters, law enforcement, and private companies.
• Provides customer service by directing customers and staff to appropriate departments or external agencies. Assists the public by answering and directing telephone calls, greeting visitors, resolving problems and answering inquiries. Must be able to deal with situations that may involve irate citizens or police intervention such as domestic violence, child custody, and complaints against officers.
• Prepares receipts by entering and reconciling in Tyler Cashiering and forwarding to Finance Department.
• Enters citations and trespass notices into records management system.
• Processes crash reports for filing
• Assists with redaction for public records requests as needed

• Formal Education/Knowledge: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• Experience: Minimum three years experience in a related field.
• Certifications and Other Requirements: None
• Reading: Work requires the ability to read general correspondence, records, reports, manuals,…