Infrastructure Technician

Length: 6+ months - Possibility of Contract to Hire

Pay Rate: $23/hr - $31/hr (W2)

Support Business and Technology-led initiatives for maintaining and supporting the Technology footprint within the DC.

• Responsible for maintaining and supporting Application/Hardware owned by the DC Systems team. This includes but is not limited to MAWM (WMS), WES, MHE and WCS
• Review/Assign/Resolve support tickets
• Be available for on-call rotation/support
• Be the initial point of contact for questions about product from the business and operations teams
• Help manage a backlog of initiatives and tasks
• Contribute to story writing (Product Managers own core responsibility)
• Approval of UAT
• Provide input and assist with prioritization
• Develop the knowledge to provide an evaluation of technical feasibility of new system requirements
• Understand process flows and contributes to the business and technical process flow maps
• Support configuration and deployment of product features and enhancements as needed
• Coordinate with vendors and AE teams for product upgrade, patching, configurations etc.
• Look for things to optimize to make the development process easier and help the team become more productive
• Have the knowledge to provide basic Desktop and Network support for set-up and troubleshooting

• Travel is required, including the potential for international travel
• Ability to negotiate, influence, and support project teams
• High Degree of proficiency in MS office Suites oogle Workspace, Project management tools and methodologies, interpersonal skills, problem-solving skills, and planning skills
• Strong verbal and written communications
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work with and influence peers, management, and leadership
• Ability to work in a fast-paced and detail-oriented environment
• Self-motivated with critical attention to detail, deadlines, and reporting
• An understanding of Agile processes is a plus
• Experience working with Manhattan Active WMS is a plus

Applicants should apply via The Mice Groups Inc. website () or through this careers site posting.

We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.