IT Systems Administrator

IT Systems Administrator

Goodyear, AZ | Full-Time | Exempt Department: IT

Reports To:

IT Supervisor

At Duncan Family Farms (DFF), we believe our responsibility is to grow clean, healthy, life‑giving food. As a nationally recognized certified‑organic grower, we harvest thousands of acres of fresh produce that ships throughout the United States, Canada, and the United Kingdom.

Our products include:

• Spinach
• Spring Mix Lettuce
• Kale
• Arugula
• Culinary Herbs

With farms across the U.S. and headquarters in Goodyear, Arizona, we continue to grow not only our farming operations — but also our technology and innovation.

We’re looking for a hands‑on, service‑oriented IT Systems Administrator who enjoys solving problems, supporting users, and helping technology run smoothly across both office and field environments.

• Be the first point of contact for IT support requests.
• Troubleshoot desktops, laptops, printers, mobile devices, operating systems, and business applications.
• Install and configure software for team members across the organization.
• Document issues, solutions, and processes in our ticketing system.

• Assist with diagnosing network and infrastructure issues including LAN/WAN, VPNs, and remote connectivity.
• Troubleshoot network hardware, access points, and connectivity outages.
• Support remote users and multiple operational sites.
• Coordinate with vendors and service providers for escalated technical issues.

• Help deploy and maintain IT systems across office and farm operations.
• Configure and support IP cameras and monitoring systems.
• Assist with network upgrades, expansions, and new site deployments.
  
  Ensure secure and reliable access to systems and applications.

• Perform system backups and assist with disaster recovery operations.
• Follow IT security best practices and maintain device access controls.
• Maintain accurate IT inventory and system documentation.
• Provide training and support for new employees and system updates.
• Participate in limited scheduled after‑hours/on‑call support.

• 3–5+ years of IT support or systems administration experience.
• Bilingual in English & Spanish required.
• Experience supporting Windows environments and business applications.
• Knowledge of networking concepts including switches, firewalls, VPNs, and access points.
• Strong troubleshooting and customer service skills.
• Experience with remote support tools and ticketing systems.
• Ability to work early shift schedules reliably.

• Experience with Active Directory, Microsoft 365, and endpoint management tools.
• Familiarity with Uni Fi systems.
• Experience supporting geographically distributed teams.
• Experience with IP cameras and physical security systems.
• Experience using Team Viewer, Dameware, RDP, or similar remote support tools.
• Certifications such as CompTIA Network+, Security+, or Microsoft certifications.

• Combination of indoor and outdoor work environments.
• Exposure to varying weather conditions including heat and cold.
• Travel up to 30% may be required.
• Position may involve standing, walking, bending, and lifting up to 30 lbs.

• Be part of a nationally recognized leader in organic agriculture.
• Support technology that powers innovative farming operations.
• Work alongside a collaborative and mission‑driven team.
• Grow your career with a company focused on sustainability, innovation, and people.

Come grow with us at Duncan Family Farms!

Duncan Family Farms is an Equal Opportunity Employer.