IT Subject Matter Expert; SME

Overview

This is an onsite role at our Goodyear, AZ facility. Our IT Subject Matter Expert (SME) serves as the primary local hands-on support for all IT and network, from construction/build-out through to full operations and steady-state. You'll work closely with onsite teams (construction, operations, physical security) while collaborating with a remote IT/Security engineering team for advanced support. The role includes participating in a primary responder rotation to ensure 24/7 infrastructure monitoring and rapid incident response.

• Support new building launches - hands-on support during construction and new site deployments
• Serve as the primary onsite point of contact for IT and networking, providing direct support to facilities, physical security, construction crews, and end-users while escalating complex matters to remote engineering teams.
• Participate in a 24/7 primary responder on-call rotation, including evenings, weekends, holidays, and nights, to monitor data center infrastructure and coordinate rapid incident response.
• Work independently and collaboratively to prioritize tasks, communicate effectively, and react quickly to operational issues.
• Audit, manage, and track hardware assets (firewalls, routers, switches, servers, cameras, badge readers, bio-readers, electronic key management, etc.) throughout their lifecycle—from procurement to disposal in CMMS.
• Develop MOPs/SOPs/EOPs in accordance with Change management policies
• Coordinate with the Procurement team to create and process purchase orders for IT/Security hardware and software, ensuring compliance with organizational policies and budgets.
• Process IT asset requests, validate needs, and update asset records.
• Maintain relationships with IT/networking vendors.
• Ensure secure disposal or recycling of retired IT assets in compliance with environmental and data security regulations.
• Generate regular reports and analytics on asset utilization, costs, and compliance for management review.
• Maintain detailed documentation, including purchase invoices, warranties, maintenance agreements, and onsite critical spares inventory.
• Provide onsite and remote support for new builds, system troubleshooting, server patching, and software upgrades.
• Support Building Management System (BMS) and communication alarm efforts when possible, partnering with Facility Operations to help troubleshoot, monitor, and resolve BMS and communication alarm issues onsite.
• Coordinate shipping/receiving, rack and stack equipment, and support the deployment of security and IT infrastructure at new sites.
• Install and configure server OS and vendor applications (e.g., Lenel OnGuard, Milestone VMS, Key Watcher) and set up databases in collaboration with DBA teams.
• Configure networks, including VLANs, firewall exceptions, for all onsite equipment (UPS, PDUs, cameras, etc.)
• IP address assignments for all equipment.
• Port configuration for network jacks and WAP installation and setup for work areas.
• Work closely with corporate Network, Systems, Cloud, and Application Engineers, as well as Facility Operations, Security, and Procurement teams.
• Document and maintain clear, concise internal and customer communications.
• Travel within and outside the regional work area as required ~10%.
• Meet physical requirements, including lifting up to 40 pounds (and group lifts for heavier items), working in cramped/elevated/noisy environments, and standing/walking for extended periods.

• Excellent analytical, problem-solving, and organizational skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong writing and interpersonal communication skills.
• Ability to prioritize, multitask, and meet deadlines.
• Commitment to data protection, security, and compliance standards.

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 3+ years of IT or related experience.
• Proven experience in IT asset management and procurement.
• Strong knowledge of hardware and software products, licensing agreements, and compliance.
• Proficiency with asset tracking and change management…