Concierge AZ

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

The Parking Concierge oversees daily parking lot operations, ensuring accurate vehicle tracking, revenue collection, and exceptional guest service. Responsibilities include conducting audits, managing inventory, issuing violations, and supporting business development efforts. This role also maintains safety, cleanliness, and compliance while fostering a positive, team-oriented environment and delivering friendly, reliable assistance to guests, staff, and partners.

The Parking Concierge manages daily operations of assigned parking lots, ensuring accurate vehicle tracking, revenue collection, and outstanding customer service. This role oversees audits, monitors inventory, enforces policies, and supports business development, while maintaining safety, cleanliness, and compliance. The Parking Concierge fosters a positive team environment and provides friendly, reliable support to guests, staff, and partners.

Conduct regular parking lot walks, issue tickets, and perform audits and car counts to ensure accurate vehicle tracking and compliance with parking procedures. Maintain proper and timely vehicle inventory in line with company standards and issue violations, conversion communications, and citations as needed.

Oversee money collection, complete accurate log reports of arrivals and operational data, and submit detailed shift reports that reflect tickets issued, money received, and all related paperwork to ensure transparency and accountability.

Assist customers during payment transactions, including handling cash payments, and providing friendly, helpful service. Address guest needs promptly while maintaining a positive, service-oriented attitude always.

Maintain the cleanliness and organization of the parking lot, attendance booth, and all surrounding areas through regular housekeeping and janitorial duties, ensuring a safe, welcoming, and efficient environment for both guests and staff while supporting the overall presentation and operational success of the site.

Maintain clear, professional communication with guests, team members, and partner businesses. Foster a cooperative work environment by building strong relationships with coworkers, other departments, and business partners.

Adhere to PMC's standards of appearance, including wearing the proper uniform and nametag, and ensuring no visible tattoos. Maintain a high level of personal grooming and always present a professional image.

Follow all PMC policies and safety regulations to promote secure and efficient parking operations. Ensure regular monitoring of parking areas to support guest and employee safety.

Maintain reliable attendance in alignment with business needs and scheduling requirements. Approach every interaction with a warm, friendly demeanor, and uphold PMC's values through attentive, courteous, and proactive service.

Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.