Manager, ICQA - Night Shift

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Manager, Inventory Control & Quality Assurance is responsible for overseeing operations inventory control and ensuring exceptional customer service. Working closely with the Director, they provide leadership and motivation to the team. Key responsibilities include managing outbound fulfillment operations, coaching and developing staff, leading quality‑assurance efforts, overseeing inventory processes, and collaborating with various management teams. Additionally, they play a vital role in managing cycle counts, conducting physical inventories, addressing security concerns, and contributing to system improvement initiatives.

This is a Sunday 7:00 p.m. to 5:30 a.m., Monday - Wednesday 5:00 p.m. to 3:30 a.m. shift.

• Lead quality‑assurance across the Fulfillment Center to ensure the highest levels of accuracy/integrity and quality standards are consistently executed.
• Manage, coach, develop and provide leadership for staff on a daily basis.
• Lead/Partner with the local & central management team on inventory control processes and execution.
• Focus on leading quality‑improvement programs, quality training, and detailed reporting.
• Manage, monitor and report on Cycle Count Execution and results.
• Lead the Preparation and Reconciliation of annual physical Inventories.
• Partner with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives.
• Close involvement with Security Department on shortage issues.
• Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Perform any other functions management deems essential.

Leadership and Team Management: Ability to provide effective leadership, motivation, and guidance to team members, fostering a positive work environment and ensuring productivity and accountability.

Collaboration and Communication: Strong interpersonal skills to collaborate effectively with local and central management teams, as well as with other departments such as the Security Department and Systems Development team. Proficiency in open and continuous communication, ensuring clarity and transparency.

Analytical and Problem‑Solving

Skills:

Ability to analyze data, monitor cycle counts, conduct physical inventories, and address security concerns. Proficiency in basic math functions and the capability to identify and resolve issues promptly.

Strategic Planning and Execution: Demonstrated ability to plan and execute strategies effectively, aligning actions with organizational objectives and adapting plans as needed to achieve desired outcomes.

Proficiency in Microsoft Office: Required proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation, analysis, and communication purposes.

• Candidates with a High School diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy…