Senior Resilience Manager, Global Incident and Crisis Management at Amazon , AZ

Job Overview

Senior Resilience Manager, Global Incident and Crisis Management at Amazon, Goodyear, AZ.

The Senior Resilience Manager (SRM) enables comprehensive security risk preparedness and response processes, building resilience strategies, frameworks, and capabilities for the organization to cope with various levels of threats, incidents and crisis situations that jeopardize Amazon's personnel, operations, assets and brand.

The SRM must be experienced working in ambiguous, complex environments to build resilient crisis management programs and capabilities, and educate and empower teams to implement these processes.

Requirements include a high degree of risk and crisis management experience, resourcefulness and drive, critical and creative thinking skills, exposure to tactical and operational security, and the ability to communicate complex information in ambiguous environments. The SRM should be comfortable with evolving technology, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, and be prepared to brief departmental leadership.

They must be a highly motivated self‑starter who can operate within a global team.

• Create detailed resilience frameworks, standards and programs to enable risk change identification, assessment communication and management.
• Create mechanisms, standards and processes by translating Amazon security policies into real‑world applications to adapt to or absorb impacts of disruptive events.
• Support the business with analytical deep dives to identify root causes of events and determine associated impacts, additional mitigations and or corrective actions.
• Train, advise, and partner with other teams to identify, prepare for and manage critical incidents and crises through robust standards and processes.
• Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines.
• Support planning and response with internal teams and manage relationships with business units and functions.
• Build a resilient organization and prepare the business to respond to a range of events that may pose risk to associates, operations, assets and brand.
• Respond to requests to assist when additional guidance or crisis management is needed.
• Partner with stakeholder teams to invent and implement crisis management solutions.

The SRM works closely and on a daily basis with senior World Wide Operations Security (WWOS) leaders, Regional Security & Loss Prevention (S&LP) and Operations leaders to determine organization challenges and needs, translating them into proportionate and effective standards and programs.

World Wide Amazon Stores (WWAS) operates in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities.

The Senior Resilience Manager works to support and sustain long‑term programs and initiatives and can be called upon to support dynamic risk preparedness and response during changing operating risk environments.

The SRM enables action through regional teams and partners, influencing adoption and capability continuous improvement with regional flexibility and scale.

Working in partnership with our stakeholders, the Resilience team secures the Amazon supply chain end‑to‑end and promotes security in business decision‑making conversations.

The team prevents Security and Loss Prevention‑related risks and vulnerabilities as early as possible, intervenes in unfolding incidents to minimize any negative impact, and thoroughly investigates security‑related incidents to identify and remove root causes and prevent reoccurrence.

The Resilience team creates and maintains a Resilience framework to ensure continuation of our business, providing risk oversight, risk preparedness, contingency planning and incident response as a service to Business and operational Security & Loss Prevention teams.

The team provides strategic, tactical and operational mechanisms…