Senior Resilience Manager, Global Incident and Crisis Management at Amazon , AZ

Senior Resilience Manager, Global Incident and Crisis Management

Location: Goodyear, AZ

The Senior Resilience Manager (SRM) enables comprehensive security risk preparedness and response processes, building resilience strategies, frameworks and capabilities for the organization to cope with various levels of threats, incidents and crisis situations that jeopardize Amazon’s personnel, operations, assets and brand. The SRM must be experienced working in ambiguous, complex environments to build resilient crisis management programs and capabilities, as well as educating and empowering teams to implement these processes.

The SRM must have a high degree of risk and crisis management experience, resourcefulness and drive, critical and creative thinking skills, and exposure to tactical and operational security. They must have the ability to communicate incomplete, indirect, highly complex, seemingly unrelated and/or technically advanced information. They must be comfortable with evolving technology, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a stressful and fast‑paced priority‑driven environment, and be prepared to brief departmental leadership.

They must be a highly motivated self‑starter who can operate within a global team.

• Create detailed resilience frameworks, standards and programs to enable risk change identification, assessment, communication and management.
• Create mechanisms, standards and processes by translating Amazon security policies into real world applications to adapt to and absorb impacts of disruptive events.
• Support the business with analytical deep dives to identify root causes of events and determine associated impacts, additional mitigations and corrective actions.
• Train, advise, and partner with other teams to identify, prepare for and manage critical incidents and crises through robust standards and processes.
• Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines.
• Support planning and response with internal teams and manage relationships with business units and functions.
• Build a resilient organization and prepare the business to respond to a range of events that may pose risk to associates, operations, assets and brand.
• Respond to requests to assist when additional guidance or crisis management is needed.
• Partner with stakeholder teams to invent and implement crisis management solutions.

The SRM works closely and on a daily basis with senior World Wide Operations Security (WWOS) leaders, Regional Security & Loss Prevention (S&LP) and Operations leaders to determine organization challenges and needs, translating them into proportionate and effective standards and programs. World Wide Amazon Stores (WWAS) operates in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities.

The Senior Resilience Manager works to support and sustain long‑term programs and initiatives and can be called upon to support dynamic risk preparedness and response during changing operating risk environments. The SRM enables action through regional teams and partners, influencing adoption and capability continuous improvement with regional flexibility and scale.

• Bachelor’s degree
• 5+ years experience in crisis management program development and/or crisis management supervision over complex projects
• Certified Project Management Professional (PMP) or similar training/certification
• Knowledge of industry risk assessment and/or business resilience processes

• Master’s Degree or higher in Risk Management, Emergency Response, Disaster Response, International Relations, Political Science, Business Intelligence, Business Continuity, Resilience, or other related field
• Experience…