Head of Workforce Forecasting & Capacity — Multi-Channel Ops
Listed on 2026-09-17
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Management
IT Specialist -
IT/Tech
IT Specialist
Jobtailor in the United States (Arizona) seeks an experienced senior leader to own workforce forecasting and capacity planning for a multi-skill, multi-channel contact center. You will drive demand forecasts, staffing models, and capacity plans to guide hiring and budgeting decisions.
You will translate data into executive insights, partnering with Operations, HR, and Finance to keep plans aligned with business goals.
We are looking to fill the Head of Workforce Forecasting & Capacity — Multi-Channel Ops position at Jobtailor in AZ, United States.
The Head of Workforce Forecasting & Capacity — Multi-Channel Ops position in the Management & Operations, IT & Technology field is open for applications.
We have an opening for a Head of Workforce Forecasting & Capacity — Multi-Channel Ops in AZ, United States within Management & Operations, IT & Technology.
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