Senior Workers’ Claims Specialist - AZ - On Site

About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

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Senior Workers' Compensation Claims Specialist will service our multi-state clients' workers' compensation claims with little to no supervision required. This role requires that the claims specialist monitor their assigned employers' workers' compensation claims, from inception through closure, to ensure that all salient aspects of claim adjudication are being effectively and efficiently performed. This position will also be the main point of contact for client education on general work comp matters.

• Provide empathetic and expert‑level communication to injured workers by offering clear guidance, answering complex questions, supporting their understanding of the claims process, and acting as a knowledgeable, compassionate advocate while balancing employer interests. Support clients in developing and optimizing return‑to‑work (RTW) programs, including identifying alternative/light‑duty assignments, evaluating functional capacity, and advising on transitional work opportunities to accelerate recovery and reduce indemnity costs.
  
  Act as a strategic liaison between clients, TPA adjusters, defense counsel, medical providers, and injured employees, ensuring coordinated case management, clear communication pathways, and reduced litigation exposure through early intervention and proactive engagement. Continuously monitor claim progression, ensuring timely action on medical updates, legal developments, benefit delivery, adjuster activity, and compliance with jurisdictional requirements, while identifying delays or inaccuracies that require escalation.
  
  Manage a portfolio of complex workers' compensation claims from initial filing through closure, directing claim strategies, driving timely resolution, ensuring accurate documentation, and influencing case outcomes through expert guidance and oversight. Identify process improvements, leveraging data, claim trends, and client feedback to enhance the effectiveness of the workers' compensation program and improve overall claim outcomes. Mentor and support junior claims staff, sharing expertise, offering case guidance, and contributing to the development of best‑practice procedures across the claims team.
  
  Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ and Duluth, GA offices, this is an in‑office position. Occasional domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.
  
  Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by…