Operations Trainer

At Hello Fresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents.

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The Hello Fresh Group now includes our core brand, Hello Fresh, as well as:
Green Chef, Every Plate, Chefs Plate, Factor_, and Youfoodz.

Job Description:

Reporting to the Field Learning Associate Manager, the Trainer will be responsible for overseeing daily training operational activities within the DC which includes the following: assist in managing training requests received from the business, facilitate classroom and on-the-job training, and conduct one-on-one coaching sessions with DC associates to support their development. This role will work side by side with cross-functional teams within the DC to help implement training products and support in process improvements.

A successful candidate in this role will thrive in an ambiguous, fast-paced, high-growth environment, enjoys problem solving, and will have a passion around training and developing others.

Shift: Sunday - Wednesday 2:15pm to 12:45am

You will:

• Promote food safety, quality, and a safety-first culture through training and development activities within the DC
• Train, Cross-Train or Re-Train Training Ambassadors, Associates, and Frontline Leaders using network standard training methods such as classroom, On-the-Job (OJT), and Powered Industrial Equipment (PIT) practical training
• Assist the Training Specialist in monitoring the training request intake system to help schedule training within the DC to accommodate incoming training requests
• Help support internal change management processes for new training products or process improvement initiatives
• Continuously observe and provide feedback to Training Ambassadors and new associates to support their growth and development within the organization
• Support training coordination efforts which include scheduling training and recording training completion
• Share and exchange best practices with other Trainers and Training Ambassadors within the DC
• Work with multiple leaders to calmly and effectively communicate or escalate issues through the proper channels for resolution
• Conduct Tours of the DC for new associates and frontline leaders
• Create a positive team dynamic that encourages frontline leaders and associates to ask questions, provide feedback, adapt to the ever-changing business, and stay focused on the customer experience

You have:

• Scheduling Flexibility (days, nights, weekends, holidays) to support business need
• Ability to read, write, and speak English
• Basic Mathematics Skills
• Experience using the Google Business Suite
• Proficient in basic computer and tablet skills including email
• Training in Powered Industrial Equipment to the latest OSHA standards preferred but not required

You'll get:

• 401k company match that vests immediately upon participation
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 85% off Hello Fresh subscription
• Advancement opportunities
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Arizona Pay Range

$24.25—$24.25 USD

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles.

We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our…