Administrative Assistant - Finance

• Location 519 North Goose Creek Boulevard,Goose Creek, SC, 29445,United States
• Base Pay $20.37 / Hour
• Job Category Full Time, Administration, Office
• Industry Local Government, Customer Service, Finance
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Performs administrative, customer service, payment-processing, and utility-account support functions for the Finance Department. Serves as a primary point of contact for customers and visitors; processes City and utility payments; establishes and maintains utility service accounts; processes new water taps and related transactions; coordinates routine utility service requests; and provides general administrative support to Finance Department operations. This position reports to the Customer Service Manager.

• Provides front-line customer service to residents, businesses, vendors, and other members of the public in person and by telephone; responds to questions and concerns regarding City services and refers matters to appropriate personnel or departments when necessary.
• Collects and processes City payments, including water, business license, hospitality tax, and miscellaneous receipts, and processes water and sewer payments on behalf of Berkeley County Water and Sanitation Authority (BCWSA).
• Balances assigned cash drawers and payment activity, researches and corrects discrepancies, and prepares deposits in accordance with established procedures.
• Performs routine financial transactions and entries, including daily credit-card journal entries and importing online payments.
• Enters and processes new water taps, including applicable water tap and impact fee payments, and maintains related records and documentation.
• Establishes new utility service accounts for new construction and existing properties; verifies and enters required customer, property, service, and billing information into the utility billing system.
• Creates and processes utility service orders, including connects, disconnects, leak checks, and other service requests.
• Enters and maintains customer account information, including new bank drafts and other authorized account changes.
• Assists with monthly meter-read allocation and other utility-billing processes.
• Prepares, processes, maintains, and files reports and records related to payments, service orders, customer accounts, utility billing, and other Finance activities.
• Answers and routes telephone calls, greets visitors, takes messages, and provides general administrative support to Finance Department personnel.
• Researches, locates, copies, scans, and distributes records and documents as requested and appropriate.
• Prepares outgoing mail; receives, sorts, and distributes incoming mail and performs related postal duties.
• Obtains deposit receipts and change orders from the bank and performs other authorized banking-related errands.
• Maintains confidentiality and safeguards customer, financial, and other sensitive information.
• Attends training, meetings, seminars, and workshops to maintain and enhance job knowledge and skills.
• Provides backup support for other Finance Department customer-service and administrative functions as assigned.
• Performs other duties as assigned.

• High school diploma or GED required; additional education or training in business, accounting, finance, public administration, or a related field preferred.
• Two years of administrative, customer service, utility billing, cashiering, accounting support, or related experience; an equivalent combination of education and experience may be considered.
• Experience in a governmental, utility, financial, or similar customer-service environment preferred.
• Experience handling cash, processing payments, maintaining records, and working with computerized information systems preferred.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, and general office technology.
• Ability to obtain and maintain a South Carolina Notary Public commission if required by the City.

• Ability to recognize when a customer concern or unusual transaction requires referral or escalation to a supervisor or other appropriate employee.
• Ability to maintain confidentiality and appropriately safeguard customer, financial, and other sensitive information.
• Ability to organize and prioritize work, maintain accurate records, meet deadlines, and work effectively with frequent interruptions.
• Ability to perform multiple tasks accurately in a fast-paced customer-service…