IT FinOps Analyst

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The IT Enterprise PMO plays a critical role in ensuring technology investments deliver measurable value across the organization. As an IT Fin Ops Analyst, you will support cost visibility, allocation, and optimization practices across our cloud and AI environments, enabling teams to understand and manage the true cost of the technology they consume.

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. In this role, you will help establish and mature our enterprise IT Fin Ops practice while translating cloud and AI usage data into actionable financial insights for IT, Finance, and business stakeholders. You will partner with leaders across the organization to improve financial accountability, optimize technology investments, and strengthen governance for cloud and AI services.

As AI adoption accelerates across the business, you will help extend Fin Ops disciplines into AI and machine learning workloads by tracking token and compute consumption, identifying optimization opportunities, and supporting transparent showback practices. This is an exceptional opportunity to work at the intersection of cloud, artificial intelligence, and enterprise financial management while building expertise in one of the fastest-growing disciplines in technology.

• Monitor and report on cloud and AI/ML spend across environments, identifying trends, anomalies, and opportunities for cost optimization
• Maintain and enforce the organization's tagging and cost allocation strategy across Project, Environment, Workload, Team, and Cost Center dimensions to ensure accurate showback reporting
• Prepare regular cost reports and dashboards that give engineering, finance, and business stakeholders visibility into usage patterns, efficiency, and spend trends
• Track key Fin Ops metrics such as cost per token, cost per inference, and resource utilization efficiency to support cost-conscious decision-making across AI and cloud workloads
• Review billing statements and usage data across cloud providers and AI platforms to catch discrepancies, anomalies, and untagged or misallocated resources
• Support the identification and execution of cost optimization opportunities, including rightsizing recommendations, reserved capacity and commitment tracking, and idle resource cleanup
• Partner with IT and platform teams to gather usage data, validate cost allocation, and follow up on optimization actions
• Assist in maintaining Fin Ops tooling, dashboards, and runbooks, ensuring data quality and reporting accuracy
• Support the Enterprise PMO by preparing cost and usage inputs for quarterly reviews and governance forums
• Help track licensing terms, commitment schedules, and contract renewals within Fin Ops dashboards
• Set up and monitor alerts for unusual increases in usage, such as GPU hours, API calls, or token consumption, that may indicate inefficient or runaway workloads
• Document Fin Ops processes, definitions, and best practices to support consistent cost management practices across teams
• Contribute to continuous improvement of Fin Ops reporting, automation, and governance processes

• 6 to 8 years of experience in financial analysis, cloud operations, IT finance, or a related analytical role
• Experience working with AI cost and usage data, such as Anthropic or OpenAI, and billing and cost management tools
• Familiarity with cost allocation concepts such as tagging, showback, and chargeback models
• Strong analytical skills with the ability to interpret usage and billing data and translate findings into clear, actionable insights
• Proficiency with spreadsheet and reporting tools such as Microsoft Excel, Power BI, or Tableau
• Working knowledge of SQL or similar technologies for accessing, querying, and analyzing usage and billing data
• Strong written and verbal communication skills with the ability to present financial insights to both technical and non-technical stakeholders
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple reporting cycles and deadlines
• Ability to collaborate effectively across IT, Finance, and business teams
• Bachelor's degree in Finance, Accounting, Information Technology, Business, or a related field

• Fin Ops Certified Practitioner (Fin Ops Foundation) certification or progress toward certification
• Experience monitoring or reporting on AI/ML or large language…