Order Handling Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Order Handling Manager__The work model for the role is:
Onsite, Florence, SCYour role and responsibilities

In this role as Order Handling Specialist, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

You will be mainly accountable for:

Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.

Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.

Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role Bachelor degree (no minimum experience) OR Associate degree PLUS minimum 1 year of related experience OR High School diploma PLUS minimum 2 years of related experience

Customer support or quality management experience in manufacturing

Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook.

Strong communication skills (oral and written).Strong knowledge of ABB systems, SPINE, SAP, SOM, a plus.

Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

This role does not include relocation.

Candidates must already have a work authorization that would permit them to work for ABB in the US.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.

We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Why ABB?

What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other…