Graduate Student Accounts Receivable & Office Support
Listed on 2026-06-02
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Accounting
Accounts Receivable/ Collections, Accounting Assistant
Position
Description:
Graduate Student Accounts Receivable & Office Support
Business Services
Reports to:
Director of Business Services Date:
May 5, 2026
FLSA:
Exempt Status:
Full Time Months: 12____________________________________________________________________________Basic Function:
The Graduate Student Accounts Receivable & Office Support role is responsible for managing billing, receivables, and collections processes for graduate and select non-degree programs. This position serves as a primary point of contact for students and families regarding account balances, payment options, and billing inquiries, requiring strong customer service and problem-solving skills. This role supports the accuracy, timeliness, and compliance of student financial transactions while collaborating closely with Financial Aid, the Registrar, and other campus partners.
The position also contributes to operational support within the Business Office, including reporting, system updates, and auxiliary services.
Responsibilities:
Accounts Receivable, Billing & Collections
- Manage billing, accounts receivable, and collections processes for graduate and pre-college programs
Generate and maintain accurate billing for tuition, housing, meal plans, lab fees, and other student charges
Monitor student accounts and proactively communicate with students and families regarding balances and payment options
Process payments, refunds, and adjustments in compliance with federal regulations and institutional policies
Work with external collection agencies to place and manage past-due accounts, including tracking and documentation
Serve as a primary point of contact for student account inquiries, providing clear, professional, and solution-oriented support
Assist with payment plans and third-party billing arrangements
Facilitate transcript requests and support related account clearance processes
Maintain a high level of responsiveness and professionalism in all communications
Maintain and update student account data across systems, including Jenzabar, Slate, and Transact Cashnet
Create receipts, journal entries, and miscellaneous transactions to ensure accurate financial records
Prepare accounts receivable reports, analysis, and audit schedules
Update departmental documents, forms, and rate sheets annually
Ensure strict adherence to federal, state, and institutional regulations, including Title IV and FERPA
Collaborate closely with Financial Aid and the Registrar to ensure accuracy of student financial records
Update student charges as needed throughout the semester (e.g., housing or enrollment changes)
Identify opportunities to improve and streamline A/R processes and workflows
- Manage meal plan administration in Blackboard for students and employees
Oversee the college merchandise store and pop-up retail operations
Process online merchandise orders, including fulfillment, shipping, and inventory tracking
Bachelor’s degree in Accounting, Finance, Business Administration, or related field required; equivalent experience may be considered
2–4 years of experience in accounts receivable, billing, collections, or general accounting required
Experience in a customer-facing financial role required, including handling sensitive conversations related to balances, payment plans, or past-due accounts
Experience working in a high-volume, deadline-driven environment with cyclical billing periods required
Experience processing payments, refunds, and account adjustments in accordance with institutional policies and applicable regulations preferred
Experience working with third-party payment plans, sponsor ships, or external billing arrangements preferred
Experience in maintaining and reconciling accounts receivable subledgers preferred
Experience supporting audits or preparing documentation for financial reviews preferred
Experience in higher education or nonprofit environments preferred
Experience working with student information systems, billing platforms, or financial systems (e.g.,…
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