Seasonal Front Desk Attendant - Joe Dodge Lodge

Job Details

Job Location:

Pinkham Notch, Gorham, NH 03581

Position Type:
Seasonal

Salary Range: $13.00 - $15.00 hourly

Job Shift: Any

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in protecting the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now and be a part of the AMC team!

This is a seasonal, hourly position from Mid May to Mid September. You will work alongside our Contact Service Center Coordinators at Joe Dodge Lodge, providing top quality guest service and a positive first impression to all overnight guests. Responsibilities include checking in guests, assisting them with adjusting plans, resolving issues, and providing information on local trails and area. You will also perform administrative tasks across several software platforms.

• Welcome, check-in, and assist overnight visitors and guests.
• Work any lodge shift, including nights, weekends, and holidays.
• Accurately manage, create, or modify guest reservations in our property management system for any AMC facilities as required.
• Maintain professional correspondence with guests in person, on the phone and via email, and direct messaging.
• Answer all incoming calls to the desk phone in the Check-in Office, respond or transfer appropriately and professionally.
• Communicate with our backcountry huts to provide up-to-date reservation information.
• Complete administrative tasks such as processing online reservations, performing daily procedures, and maintaining our contact database.
• Accurately and reliably oversee cash handling and credit card transactions on all shifts.
• Selling memberships to non-members guests at check-in and upselling meals.
• Assist guests with questions about the area or their reservations.
• Perform other duties as assigned.

• High school diploma or GED.
• Customer service and/or sales experience.
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills.
• Excellent communication skills.
• Ability to multi-task.
• Scheduling flexibility to work weekends and some holidays.
• Knowledge of White Mountain National Forest area is not required but encouraged.
• Commitment to being a team player within a detail-oriented, fast-paced environment.
• The ability to work alone and stay on track.
• A positive influence and energy and view your role as critically important.
• A commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents.
• Passion for AMC’s mission.

Salary range: $13.00/hr.

• Room & Board:
  Dorm-style room for $75/week – meals included.
• Insurance:
  Available with positions that are 6 months or longer and when working greater than 30 hours per week.
• Retirement:
  Voluntary 403(b) Contribution.
• Paid Time Off:
  Earn up to 10 days of paid earned time depending on length of service.
• 30% discount on AMC merchandise.
• Free annual AMC membership.
• 4 free nights at AMC locations.
• Prodeals discounts on equipment & gear and more.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility that serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.