Accounting Support Specialist CL- Student Financial Services

The University of Southern Maine is seeking a detail-oriented and service-focused individual to join our Student Financial Services team as an Accounting Support Specialist CL2
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In this role, you will serve as a primary point of contact for student account inquiries and provide direct support for financial transactions and account activity. You will assist students and families by explaining account balances, billing processes, payment options, and related policies, and will handle both routine and more complex inquiries with professionalism and accuracy.

Responsibilities include posting and processing payments, maintaining and updating student accounts, supporting billing and payment plans, and processing transactions such as deposits, refunds, and adjustments. You will also operate and reconcile cash drawers, prepare deposits, and ensure accurate daily reconciliation of financial activity.

You will monitor account balances, identify and help resolve discrepancies, and conduct outreach related to past‑due balances and account holds in accordance with established procedures. Additional responsibilities include processing financial aid–related transactions, maintaining records, running queries to support account monitoring, and assisting with general office operations.

This role requires strong attention to detail, sound judgment in applying policies and procedures, and the ability to manage multiple priorities in a fast‑paced, customer‑facing environment.

This is a full‑time, in‑person position on our Gorham campus. The pay for this position is as follows:

• Before July 1: $19.61 per hour
• After July 1: $20.39 per hour

Internal hourly candidates may be eligible for a transfer rate based on years of service in the bargaining unit.

The University of Southern Maine offers highly competitive benefits for full‑time and eligible part‑time employees that includes (but is not limited to):

• 13 paid holidays plus earned vacation time and sick time
• Health, dental and vision insurance
• Low‑cost short‑term disability insurance and employer‑paid long‑term disability insurance
• Employer‑paid basic life insurance and supplemental life insurance
• A tuition waiver program for employees and their spouse or dependent child(ren)
• A 403(b)‑retirement plan with employer contribution
• Free access to the METRO system, including the Husky Line with service between our Portland and Gorham campuses

To learn more, please review Benefits Information Summary.

We are not able to consider applicants who require visa sponsorship support.

Appropriate background screening will be conducted for the successful candidate.

The University of Maine System is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment.

The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469‑5713, by calling , or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator ne.edu/title‑ix/.

Required Qualifications:

• High school diploma or equivalent (G.E.D.)
• Demonstrated administrative and accounting support or comparable experience
• Ability to work well with many people at all levels
• Computer proficiency (e.g., MS Office, web)
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in data entry