Medical Assistant benefitted

Position Summary

Clinical Support staff work collaboratively with all members of the care team to provide world‑class service to both patients and staff.

• Facilitates patient‑centered visit by ensuring proper screening, documentation, and/or testing has been completed.
• Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
• With provider supervision, works in provider desktop, reviews and assists in Health Matrix and other population health management functions.
• Coordinates and manages provider’s desktop activity (lab result reporting, phone calls, order entry, RX processing, and outreach efforts) following standard processes and protocols.
• Triages as directed by protocols.
• Performs direct patient care services in accordance with clinical protocols in a patient‑centered manner.
• Ensures provider schedule meets the needs of patients (visit and non‑visit).
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
• Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCGs, Glucose Checks, INR’s, and H. Pylori Testing.
• May perform various waived lab tests as ordered by provider.
• Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies.
• Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
• Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
• Ensures patient care equipment operates in accordance with quality standards.
• Provides patient education in support of patient visit and ongoing care.
• Assists with orientation and training of new staff members.
• Maintains clinical/technical skills and knowledge through ongoing development and continuing education.

• High School diploma or equivalent.
• For Clinical Support I:
  Must hold a current MA certification by AAMA, AMT, NHA or NCCT and retain active certification for duration of employment. Completion of a two‑year accredited Medical Assistant Program/Associate Degree is preferred.
• For Clinical Support II:
  Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required. Basic Life Support (BLS) certification is required.
• Related experience in a physician’s office, medical setting or outpatient clinic required.

• Identify necessary equipment and materials for patient visits.
• Room patients in accordance with established protocol and visit purpose.
• Obtain and record vital signs.
• Prepare and conduct EKGs, PFTs, eye and auditory screening, and ear lavage.
• Assist patient with peak flow.
• Prepare patient health information via electronic records.
• Schedule patient appointments.
• Proper preparation of lab specimens.
• Perform and document immunizations and injections.
• Administer allergy shots; assess patient response (with or without provider direction depending on license) and document.
• Perform prescription refill per protocols.
• Report lab results per protocol.

MAs work under the license of their supervising physician. MA’s may report to Clinical Leadership staff for tasks that do not require clinical judgment. Tasks requiring clinical judgment and health counseling must be overseen by the physician they are supporting. MA’s may assist Physicians, Physician Assistants, and Nurse Practitioners with patient preparation and treatment, patient chart organization, dissemination of reports; referrals, telephone calls, inventory, ordering and general organization.

MA’s may be required to have an authorization by the state to perform needle injections and venipunctures. MA’s may be required to demonstrate knowledge and demonstrate competence in vaccine/medication administration prior to and/or ongoing in their regular assignment of duties. Some…