Registration Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Our office is located at 175 Fore River Parkway, Portland, ME 04102.

Primary Responsibilities:

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits

Gathers necessary clinical information and processes referrals and pre-authorizes according to insurance plan requirements

Verifies insurance coverage, benefits and creates price estimates, reverifications as needed

Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations

Identifies outstanding balances from patient's previous visits and attempts to collect any amount due Training new staff utilizing training checklists

Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner

Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to:
Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation unitsQ&A day to day support

Registration quality checks

Census Audit You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 3+ years of customer service experience such as hospital, office setting, customer service setting, or phone support

Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102

Ability to work 8 or 10-hour shifts per business need, between the hours of 7:00am - 5:00pmAbility to occasionally work weekends and on-call, per business need

Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. United Health Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.

Candidates must be able to perform all essential job functions with or without reasonable accommodation

Must be 18 years of age OR older

Preferred Qualifications:

1+ years of experience as a medical receptionist

Experience with Microsoft Office products

Working knowledge of medical terminology

Understanding of insurance policies and procedures

Ability to perform basic mathematics for financial payments

Experience in requesting and processing financial payments

Experience in insurance reimbursement and financial verification

Experience in a Hospital Patient Registration Department, Physician office or any medical setting

Soft Skills:

Strong interpersonal, communication and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality,…