Senior Coding Associate - Customer Insights

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate – Customer Insights We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here  this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athena

One Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athena

One Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements.

As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage

Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale

Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows

Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery

Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems

Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines

Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers

Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed

Typical Qualifications Bachelor’s Degree (or commensurate level of professional experience)
CPC and/or CCS certified from AAPC or AHIMA required3+ years of professional experience in Medical Coding Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders

Experience communicating directly with customers and/or medical providers

Demonstrated ability to assume sole and independent responsibility for various projects

Experience implementing computer assisted coding and/or coding automation tools preferredCPC and/or CCS certified from AAPC or AHIMA required

Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations

Proficiency in Microsoft Office Suite:
Excel, PowerPoint, Word, Outlook, One Note Knowledge  of Lean Six Sigma and Agile development methodologies preferredSQL experience preferred

Expected Compensation $77,000 - $131,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short…