Financial Services Representative – Trainee

Responsibilities

• Analyze claim file content and obtain necessary financial and benefit information from colleagues, customers, and external resources to determine appropriate course of action on each file.
• Consistently communicate, handle over payment calculations, and manage a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer over payment claims across multiple products and system applications within established turnaround times.
• Negotiate and bind the Company with respect to decisions made regarding appropriateness of pursuing over payments within the scope of authority of the FSR‑T role.
• Thoroughly and accurately document and code FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
• Secure a professional relationship with the claimant and/or employer, provide excellent customer service, demonstrate empathy, and remain open to new information. Provide prompt, accurate, and courteous responses to customers to promote the Unum brand.
• Actively participate in personal developmental activities, engage in activities which support Unum Values.
• Participate in special projects or other assignments as needed, including administrative duties in support of the team.

• College degree preferred or equivalent work experience
• Demonstrate computer literacy and/or working knowledge of various claim systems (i.e., BAS & Navi Link)
• Demonstrate strong mathematical ability.
• Have strong commitment to customer service, empathy, and high work quality
• Demonstrate efficient time management and ability to prioritize based on changing environments.
• Work with positive intent in a highly collaborative team environment
• Be self‑motivated in a goal‑oriented environment
• Demonstrate positive adaptability to change
• Solid negotiation skills
• Demonstrate strong analytical skills with attention to detail
• Demonstrate highly developed written and verbal communication skills which include solid negotiation skills and the ability to manage conflict effectively and professionally.