Assistant Service Manager - Gorham, ME
Listed on 2026-06-14
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Management
Operations Manager, Program / Project Manager
GENERAL SUMMARY
The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location.
The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
- Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
- Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
- Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
- Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
- Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
- Any facility or equipment issues should be entered into the facility or equipment database.
- Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
- Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
- Serves as policy administrator in assigned location when Service Manager is not on site.
The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEKSchedule:
The standard expectation is 5-day work and 40 hours per week.
Attendance:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years related experience in automotive service management.
- Completion of two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
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