General Merchandise Manager

Job Data

Job Title:

............................ General Merchandise Manager

Department:...................... General Merchandise Department

Supervisor:........................ General Manager
Summary Description

Manages employees and operations of the General Merchandise department. Coordinates sales promotions to grow the business.
Key Results Areas

• General Merchandise Department Operations

• Management

• Customer Service

• Promotions
Major Duties and Responsibilities
1) General Merchandise Department Operations

• Ensure General Merchandise personnel are well trained and available when needed.

• Design displays for merchandise, which are appealing to customers. Make effective use of:

Fixtures Wall Displays

Show Cases Glass Cubes & Towers

Mannequins Window Displays

• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.

• Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with P&A manager, if possible.

• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.

• Assist staff when needed.

• Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing Inventory reports.

• Work with the Inventory Manager to maintain an accurate up-to-date inventory management & control system.

• Collaboratively work with the Inventory Manager to order and receive merchandise.

• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.

• Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.

• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
2) Management

• Set policies and procedures for General Merchandise department.

• Manage employee performance (evaluate and council).

• Provide training for all General Merchandise employees:

- Harley-Davidson University Programs

- Dealer Shows & Expo's

• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.

• Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.

• Maximize return on investment of General Merchandise inventory.

• Grow the volume of General Merchandise sales.

• Maintain budgeted revenue and expense objectives.

• Collaboratively work with the Director of Marketing on promotional campaigns for merchandise.

• Communicate regularly with the Harley-Davidson Motor Company regarding:

Policies Product Availability

Product Style Options New/Future Product line Studies

• Benchmark other retailers to determine "best practice" standards.

• Organize and stage fashion shows and other events to sell merchandise.

• Provide reports to Dealer Principal or General Manager, as requested.

• Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
3) Customer Service

• Provide superior customer service to both internal and external customers.

• Greet customers immediately, in a courteous and friendly manner.

• Handle telephone transactions quickly, and courteously.

• Point out any sales, specials, or new merchandise to staff and customers.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.
4) Promotions

• Plan and execute "exceptional" promotions to bring both "new and existing" customers into the dealership on a regular basis.

• Coordinate promotions with other departments to maximize return on promotions spending.
5) Other Duties

• As Assigned

Requirements

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all General Merchandise personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in…