Receptionist, Administrative​/Clerical

The Receptionist’s primary duty is to serve as the first point of contact for visitors and callers, while also supporting the organization by accurately and timely entering customer orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is friendly, organized, and comfortable working with both customers and internal teams.

This position is an individual contributor role with no direct reports.

• Greet and assist visitors, customers, and vendors in a professional and courteous manner
• Answer and direct incoming phone calls; take messages as needed
• Manage the company’s main email inbox, routing inquiries appropriately
• Maintain a clean and welcoming reception area
• Handle incoming and outgoing mail, packages, and deliveries

• Accurately enter customer orders into the company’s system (ERP/CRM)
• Review orders for completeness, pricing accuracy, and required documentation
• Communicate with customers regarding order status, lead times, and product availability
• Coordinate with production, logistics, and sales teams to ensure timely fulfillment
• Prepare invoices, packing slips, and other order-related documents
• Maintain digital and physical records in accordance with internal policies
• Assist with filing, data entry, and general administrative tasks as needed
• Performs other relevant duties as assigned, i.e., special projects, programs, and developmental activities

• 1 year of experience in a Customer Service or a similar work environment
• Exceptional verbal and written communication skills in English, with the ability to convey information clearly, effectively, and promptly
• Must have a professional demeanor, discretion, and sound judgment in handling confidential information
• Ability to work under pressure and be highly adaptable in a dynamic environment
• Ability to work independently and collaboratively with cross-functional teams
• Excellent organizational and time management skills
• A healthy sense of humor

• Experience with ERP or order management systems (e.g., SAP, Net Suite, Quick Books, etc.)
• Proficient in MS Office programs such as Word, Excel, PowerPoint, and Teams
• Ability to adapt to changing priorities and handle multiple tasks simultaneously with minimal supervision
• Empathic and resourceful with solid problem-solving skills
• Bias for action, strong work ethic, and desire for excellence