Order Entry & Administrative Representative

Overview

Dave Carter & Associates is looking for an experienced Order Entry & Administrative Representative to join our team.

Dave Carter & Associates is a multi-line national distributor to multiple industries, including manufactured housing, modular builders, recreational vehicles, commercial construction, cargo trailers, and specialty vehicle industries. Incorporated in September of 1978 as a distributor in the Southeastern United States, Dave Carter & Associates grew into a national distributor within the next five years. Currently, Dave Carter & Associates has 11 distribution centers that serve all of the United States and Canada, with our international division focusing on handling imports & exports.

We are a leader and dominant supplier in the products we sell, with a large market share in most products to the aforementioned industries.

Dave Carter & Associates has recently strengthened its product portfolio by adding Thetford’s industry-leading sanitation, refrigeration, and cooking product lines. This expansion follows Thetford LLC’s acquisition of DCA, a strategic move that unites a global innovator in RV systems with a highly respected North American distribution network.

Dave Carter & Associates firmly believes our strongest asset is our team of employees who have embodied our company’s culture of prioritizing strong customer service, industry knowledge, continuous training, financial accountability and building both lasting positive personal and professional relationships.

The Order Entry & Administrative Representative’s primary duty is to ensure accurate and timely processing of customer orders while providing essential administrative support to internal teams. This role serves as a key link among customers, sales, operations, and accounting, ensuring smooth business operations and exceptional service. This position is an individual contributor role with no direct reports.

• Engage with consumers, dealers, wholesale distributors, and manufacturers via various channels in the OEM and Aftermarket segments, including phone, email, and live chat, to provide assistance, enter orders, resolve inquiries, and address concerns promptly and professionally
• Process high-volume aftermarket parts orders through Electronic Data Interchange (EDI) systems and manual entry, ensuring 100% accuracy in part numbers, pricing, and quantities
• Maintain accurate customer interactions and transaction records, documenting details to facilitate seamless follow-up and ongoing support through our Freshdesk database
• Provide consumers, dealers, and manufacturers with product knowledge, warranty information, and service center information to customers
• Stay updated on product features, policies, and procedures to provide accurate information and guidance to customers
• Meet performance standards in productivity and quality set by the department in a highly metrics-driven operation
• Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and customer satisfaction
• Recognize, document, and alert the Manager of trends in customer calls
• Recommend process improvements
• Support and participate in organizational and departmental goals and objectives
• Performs other relevant duties as assigned, i.e., special projects, programs, and developmental activities

• 1 – 2 years of experience in a Customer Service or a similar work environment
• Exceptional verbal and written communication skills in English, with the ability to convey information clearly, effectively, and promptly
• Must have a professional demeanor, discretion, and sound judgment in handling confidential information
• Ability to work under pressure and be highly adaptable in a dynamic environment
• Ability to work independently and collaboratively with cross-functional teams
• Excellent organizational and time management skills
• A healthy sense of humor

• Proficient in MS Office programs such as Word, Excel, PowerPoint, and Teams
• Ability to adapt to changing priorities and handle multiple tasks simultaneously with minimal supervision
• Empathic…