Customer Service

At Dave Carter & Associates , we don’t just distribute products—we build relationships. As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise.

• Stable, growing company with a strong reputation
• Supportive team that values collaboration and communication
• Opportunity to learn technical products and grow your skillset
• Work that’s meaningful—helping customers find real solutions

As a key point of contact, you’ll help customers, dealers, and partners resolve product-related questions and concerns.

Day-to-day, you will:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot product issues and provide solutions (first-call resolution is the goal!)
• Explain product features, warranty details, and service options
• Document interactions in our system (Freshdesk) for accurate follow-up
• Partner with internal teams to resolve more complex issues
• Identify trends in customer concerns and suggest improvements
• Stay up to date on products, policies, and procedures

• 2–3 years of customer service experience
• Basic understanding of electrical/voltage concepts (helpful for troubleshooting)
• Organized, detail-oriented, and able to multitask
• Comfortable working in a fast-paced, metrics-driven environment
• Basic understanding of how warranty works
• Familiarity with aftermarket customers

• Experience in the RV or related industries
• Proficiency with Microsoft Office (Excel, Word, Teams)
• Strong problem-solving skills and a “figure it out” mindset
• Monday–Friday
• Occasional flexibility needed (early mornings, evenings, or weekends)
• Office-based role with light physical activity
• Occasional travel for training or industry events

Founded in 1978, Dave Carter & Associates has grown into a national distributor with 11 locations across the U.S. and Canada . With the recent addition of Thetford’s industry-leading product lines, we continue to expand and innovate in the markets we serve.

We believe our people are our greatest asset , and we’re committed to building a culture focused on service, growth, and strong relationships.

• Must be authorized to work in the U.S. (no sponsorship available)
• DCA is an Equal Opportunity Employer

If you’re someone who enjoys helping people, solving problems, and being part of a team that values what you bring— we’d love to hear from you. Apply today!