Application Specialist Job Goshen area,Indiana USA,Customer Service/HelpDesk

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What

You will Get:

A unique, inclusive and supportive company culture.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Career development and mentoring and opportunities to grow.
Holiday, personal and vacation days.

Summary/Objective:

The role of the Product Applications Technician is to maintain customer satisfaction through providing technical product support, assist with training, perform scheduled audits, support product prototypes, and develop strong customer relationships.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be the technical expert on the product and how the customer intends to use it.
Provide customer support through scheduled product and applications training and applications audits.
Assist the customer with obtaining the appropriate information to spec new products.
Provide feedback to product managers and operations to improve the customer experience.
Provide customer installation support through model changes and new product launches.
Assist in resolving problems by clarifying issues, researching and exploring answers, finding and implementing solutions, and escalating unresolved problems.
Assist in gathering pertinent customer and market information that will drive the product roadmap and industry growth.

Working Conditions:

Primarily working indoors, in both, manufacturing and office environments.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

Strong technical aptitude
Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face
Ability to utilize all available resources including co-workers
Able to interpret customer'sa description of their Coach problems and translate those into clear instructions for the service technicians
Communication skills are required to connect staff and customers for a positive customer service experience
Ability to maintain a professional demeanor and positive attitude at all times
Demonstrate experience in sequential processing - utilizing multiple software programs and talking on the phone
Ability to assess and evaluate the work of technicians
Knowledge of company policies and procedures
Ability to reflect Lippert core values in both customer interaction and the interaction of co workers

Essential Functions:

Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities
Provide technical advice, service, and support to customers
Professionally handle all aspects of warranty evaluation, tracking, submission, and closure
Recognize, document, and alert the supervisor of trends of customer calls
Computer literate with the ability to learn customer service software applications
Communication Proficiency/Coaching
Organizational Skills
Initiative
Time Management
Process Improvement
Decision Making
Quality Management/Control

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:

While performing the duties of this…