Communications Specialist

Starfish Project is looking for a Communications Specialist to support the sales growth of our impactful and international social enterprise. The Communications Specialist will support sales, marketing, and customer service initiatives, including social media, e-mail marketing, and the execution of paid advertising, as well as overseeing customer service channels. Alongside the Marketing Manager and E-commerce Manager, this role is responsible for supporting the delivery of all customer-facing communications.

The Communications Specialist will promote and positively represent the Starfish Project brand.

Job Location: Goshen, Indiana | Hybrid - Minimum 2 days per week on-site

Salary: $31,200 p/a - $41,600 p/a

Working Hours: 40hr/w | Monday to Friday, typically 8 a.m.

- 4 p.m. + 1 evening of work per week. | Flexibility with hours needed according to demand.

Contract: Full-Time, Ongoing

Reporting to: E-commerce Senior Manager

Start Date: June 1st 2026

Benefits: Employer-Sponsored Insurance | Staff discounts | Generous paid leave

Applicants must complete the application assignment found at the link below:

A background check and eligibility to work in the USA will be required.

This role has one key objective:

To support the sales and reputational growth of Starfish Project for the purpose of furthering its mission, through outstanding customer relations and engagement.

• Ads Execution Assistance:
  Assist the E-commerce Senior Manager with the execution of advertising campaigns to drive brand awareness and sales.
• Newsletter Creation:
  Write and curate content for weekly retail and wholesale newsletters to keep our audience engaged and informed.
• Social Media Management:
  Execute organic social media posting daily using content provided by the Asia-based marketing teams, and engage with customers in comments and DMs to build community.
• Content Copywriting:
  Create compelling copy for various channels to tell the Starfish Project story and promote our products.
• Graphic Design & Signage:
  Design signage and other graphic assets to support marketing and operational needs.
• Customer Service:
• Lead the customer service team in responding to all customer service queries for all of our online sales channels.
• Support the training and equipping of interns and survivors in Asia to take on as much of the US and UK customer service work as possible.
• Community Engagement:
  Facilitate connections from the local community to maintain positive local community engagement in support of the work of Starfish Project.
• Order Fulfillment Support:
  Practically help fulfill orders at the distribution center to fulfill customer demand during the high season (November to December).
• Distribution Center Support:
  In support of the Operations Specialist, maintain an orderly and effective Distribution Center.
• Deputize:
  Deputize for the Operations Specialist in their absence.

• Ongoing one‑one support from a supervisor, including weekly meetings.
• Support from the Operations Specialist and other U.S. based team members during busy periods and absences.
• Full training on all relevant systems, software, and tools.
• Weekly team building and support meetings with the wider international business team.
• Weekly meetings with the wider regional team.
• Occasional support from an intern.
• A loyal team of volunteers at the Goshen Distribution Center and strong existing local, national, and international connections.
• Significant technical support and manpower are available through our partnership with View Rail, a company…