Customer Service Specialist

Sherwin-Williams is seeking a Customer Service Specialist for our Retail Customer Service & Support team. In this onsite role, you will engage directly with customers, provide product and color guidance, process sales transactions, resolve issues, and ensure an exceptional in-store experience. You will support daily retail operations, maintain merchandise displays, manage inventory inquiries, and coordinate with store and sales teams. This position offers hands-on product training, opportunities to grow your technical knowledge of paints and coatings, and a collaborative, inclusive culture focused on innovation and advancement.

Responsibilities

• Greet and assist customers, providing knowledgeable product and color recommendations
• Process sales transactions accurately using POS systems and handle cash/card payments
• Resolve customer questions, returns, and concerns in a professional manner
• Support daily retail operations, including opening/closing procedures as assigned
• Maintain clean, organized merchandise displays and store appearance
• Respond to inventory inquiries and assist with stocking and labeling products
• Collaborate with store and sales teams to meet customer and sales goals
• Learn and apply product knowledge of paints, coatings, and related supplies
• Follow safety guidelines for handling and storing paint and related materials
• Participate in ongoing training to enhance product knowledge and customer service skills

Required Skills

• Customer service
• Retail sales
• Point-of-sale (POS) operation
• Cash handling and reconciliation
• Product knowledge - paints and coatings
• Inventory and stock management basics
• Color matching and basic color theory
• Conflict resolution
• Verbal and written communication
• Basic computer literacy