Auto Glass Scheduler & Customer Advocate

Now Hiring Customer Service Reps and Glass Installers Requirements

• Ability to keep up and succeed in a fast-paced working environment
• Positive attitude and ability to work as part of a team

• Communicate and coordinate appointments
• Educate the customer on their glass needs
• Turning customer inquiries and request for automotive glass replacement into scheduled appointments

• Schedule auto glass repairs and replacements
• Ordering Glass
• Interacting with customers, insurance carriers, and agencies
• Processing insurance billing
• Inventory and more
• A professional, confident phone manner with attention to detail
• Ability to work independently in a fast-paced setting

The Auto Glass Installer will report to the Auto Glass Technician Supervisor and Owner.

The ideal Auto Glass Technician will be able to engage with customers, have mechanical skills, ability to work alone, be mobile with a company vehicle, and provide 100 percent customer satisfaction, no matter what.

• Record keeping – read invoices, make notes or adjustments
• Perform general physical activities
• Installations and repairs
• Glass Cutting
• Driving
• Use of tools

• Must be able to lift 50 pounds
• Mechanical and tool knowledge
• Good speaking skills and personable
• Must pass background test, drug screen, and have clean driving record
• Earning potential of $18-$22 per hour for preferred applicants with 5 years of experience in a related field

• Cut metal or wood for installation
• Fabricate or install
• Drive trucks and equipment to job sites
• Select construction material
• Perform general physical activities
• Measure, cut, fit, and press window film to glass
• Use aluminum/sheet metal brake
• Use of power tools

• Skills of measuring, power tool usage, cutting, caulking, and equipment knowledge preferred
• Attention to detail, integrity, adaptability, and dependability is a must
• Clean driving record needed to drive to job sites with company vehicles
• Willing to take background check and pre-employment drug screen
• Must be able to lift 50 pounds
• Earning potential of $18 – $20 per hour for applicants with 5 years of experience in a related field