Operations Coordinator

Operations Coordinator

Service Operations Coordinator – Technical Service Center Graham, NC

Hours:

Monday-Friday 8:00am-5:00pm Salary: 70, (Direct Hire)

Position Overview:

We are seeking a driven and detail-oriented Service Operations Coordinator to support and lead day-to-day operations within our Technical Service Center. In this role, you will play a key part in ensuring seamless service delivery, operational efficiency, and exceptional customer experience across our territory. As you grow into the role, you will develop deep expertise in high-purity water systems and become instrumental in supporting business growth while maintaining a strong focus on quality, profitability, and customer satisfaction.

This is a highly visible role that bridges customers, field technicians, and internal teams to keep operations running smoothly and effectively.

What You'll Do:

• Lead and coordinate daily operations for the Technical Service Center
• Serve as primary point of contact for customer communication and service coordination
• Manage service scheduling and dispatch support
• Oversee agreement renewals and ongoing customer contract support
• Prepare and process quotes for service projects, parts, and non-parts requests
• Conduct system audits and ensure accurate CRM data integrity
• Manage work orders from initiation through completion
• Act as the key liaison between customers, field technicians, and internal departments
• Foster a collaborative and team-oriented work environment through strong communication and relationship-building
• Track performance metrics and generate profitability and cost analysis reports for services and projects

What You Bring:

• 5+ years of experience in operations, service coordination, or business operations management
• Proven ability to improve processes, manage workflows, and support team performance
• Strong customer service mindset with excellent communication and interpersonal skills
• Analytical thinker with strong problem-solving abilities and attention to detail
• Experience working with CRM systems and Microsoft Office Suite (Excel, Outlook, Word)
• Ability to balance multiple priorities in a fast-paced, service-driven environment

What We Offer:

• Competitive base salary
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
• 401(k) plan with $1 for $1 match up to 4%
• 9 paid company holidays
• Generous paid time off that increases with tenure
• Tuition and education assistance
• Employee referral bonus program
• Continuous training and professional development led by internal and external industry experts