TRiO Success Coach

Trio Success Coach

The TRiO Success Coach serves as a dedicated student success professional within the federally funded TRiO Student Support Services (SSS) program. Through a holistic, strengths-based coaching approach, the Success Coach empowers students to identify goals, overcome barriers, build self-efficacy, and successfully navigate their academic journey. The primary focus of the position is to promote persistence, academic achievement, graduation, and transfer for students who are first-generation college students, income-eligible, and/or students with disabilities.

A key component of this role is proactive outreach to an assigned caseload of students to provide timely, consistent, and meaningful engagement. The Success Coach ensures students are connected to appropriate academic support, financial aid guidance, career exploration resources, and both on-campus and community-based services that support their overall well-being and success.

The Success Coach develops meaningful relationships with participants and provides individualized support that fosters personal growth, academic success, career exploration, financial literacy, and transfer readiness. Working collaboratively with faculty, staff, and campus partners, the Success Coach helps students navigate institutional systems, access resources, and build a strong sense of belonging. The Success Coach also supports students experiencing academic challenges by helping them reflect on barriers, develop Academic Improvement Plans, and successfully navigate the Satisfactory Academic Progress (SAP) appeal process.

• Cultivates supportive and trusting relationships with students that promote engagement, persistence, and personal accountability.
• Provides individualized success coaching that helps students clarify goals, identify strengths, develop action plans, and navigate academic, personal, financial, and career-related challenges.
• Supports TRiO recruitment, intake, and onboarding efforts by helping identify eligible students, explain program services, and encourage active participation in required TRiO activities.
• Engages in proactive, ongoing outreach to assigned caseloads to promote student connection, persistence, and success.
• Connects students with relevant campus and community resources, ensuring timely access to academic support, financial aid assistance, wellness services, and other essential supports.
• Assists students in creating and implementing Personal Success Plans that align with their educational, career, and transfer aspirations.
• Meets with students experiencing academic difficulty to explore barriers, identify solutions, develop Academic Improvement Plans (AIPs), and support successful completion of Satisfactory Academic Progress (SAP) appeals.
• Empowers students to develop self-advocacy, problem-solving, decision-making, and time-management skills that contribute to long-term success.
• Collaborates with faculty, advisors, financial aid staff, disability services, tutoring services, and other campus partners to ensure students receive coordinated and comprehensive support.
• Designs and facilitates workshops, learning experiences, and enrichment opportunities focused on academic success, financial literacy, career exploration, leadership development, transfer readiness, and personal growth.
• Encourages student engagement through participation in cultural enrichment activities, leadership opportunities, transfer experiences, and community-building events.
• Assists students with transfer planning by helping them explore four-year institutions, understand transfer requirements, prepare application materials, and connect with transfer-related resources and campus visits.
• Maintains accurate and timely documentation of student interactions, progress, and outcomes to support student success and program effectiveness.
• Utilizes student success data and assessment results to guide outreach, intervention, and continuous improvement efforts.
• Contributes to achieving TRiO program goals and objectives through student-centered service delivery, assessment, and reporting.
• Performs other duties that support student success and the mission of the TRiO Student Support Services program.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
  - Synthesizes complex or diverse information; collects and researches data.
• Continuous Learning
  - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge
  - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
• Use of Technology
  - Demonstrates required skills; adapts to new technologies; troubleshoots technological…