Field Technicians

Overview

Field Service Technician – High-Purity Water Systems

Location:

Graham, NC (and surrounding service territory)

Pay: $25/hr-$40/hr (Direct Hire)

Hours:

7am-until (40-55 hours weekly)

Join a company at the forefront of mission-critical water purification technology. We design and support advanced high-purity water systems used in industries where precision matters most—pharmaceutical manufacturing, life sciences research, semiconductor/electronics, and industrial power generation.

This is a hands-on technical role for individuals who enjoy solving complex mechanical and electro-mechanical challenges in the field. If you come from HVAC, automotive/diesel, industrial maintenance, or other equipment service backgrounds, this role offers a structured path to transition your skills into a highly specialized, high-demand industry.

We provide full training on our systems—what matters most is your mechanical aptitude, troubleshooting ability, and commitment to delivering exceptional service.

As a Field Service Technician, you will be the trusted expert ensuring our customers’ water systems operate at peak performance:

• Perform preventative and corrective maintenance on high-purity water systems
• Diagnose and troubleshoot mechanical, electrical, and control system issues impacting system performance and water quality
• Support installation teams during commissioning and startup of new systems as needed
• Document all service activity accurately, including parts used, time tracking, and service notes per SOPs
• Partner with engineering and service leadership to identify root causes and implement long-term solutions
• Build strong, trusted relationships with customers through consistent, high-quality service
• Educate customers on best practices for system care and operational efficiency
• Maintain a strong safety-first mindset in all field and shop environments
• Keep service vehicles, tools, and work spaces clean, organized, and professionally maintained
• Participate in rotating on-call schedule to support customer needs
• Other duties as assigned in support of service operations

• 3+ years of experience in equipment service, field service, or industrial maintenance (customer-facing experience strongly preferred)
• Strong mechanical and electrical aptitude
• Experience with troubleshooting electro-mechanical systems, instrumentation, or controls
• Background in HVAC, automotive/diesel repair, industrial equipment, or similar technical fields
• Comfortable working independently in the field and managing multiple priorities
• Strong communication and customer service skills
• Proficiency with basic computer tools (Word, Excel, web-based systems)
• High school diploma or GED required

We invest heavily in our technicians because your success drives ours:

• Competitive base salary
• Full benefits package:
  Medical, Dental, Vision, Life Insurance
• Health Savings Account with company contributions
• 401(k) with 100% match up to 4%
• 9 paid company holidays
• Generous PTO that grows with tenure
• Tuition and education assistance programs
• Employee referral bonuses
• Continuous training from internal and external industry experts

• Field-based role working inside industrial and regulated customer facilities
• Significant local travel throughout the service territory
• Approximately 7 overnight stays per month
• Rotating on-call responsibility for customer support
• Must be able to lift up to 100 lbs occasionally
• Fast-paced, hands-on work with high visibility and impact