Maintenance Caseworker II

Job Purpose

Make a Difference. Change Lives. Build a Career You Can Be Proud Of.

Are you passionate about helping others? Ready to make a lasting impact in your community? As an Income Maintenance Caseworker, you’ll do more than manage cases — you’ll be a lifeline for individuals and families seeking stability, dignity, and hope. Every call you take, every form you process, every person you help — it all adds up to real, tangible change.

This is a chance to grow a meaningful career while lifting up the lives of others. Join a team that values integrity, community, and the power of human connection.

Apply now and become a vital part of something bigger.

• Conduct interviews with clients to determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments — and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

Computer

Skills:

Prior experience with Microsoft Windows suites of products.

License/Credentials:
Possession of a valid NC driver's license.

Additional Position Information:
All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered.

• Strong communication skills - written and spoken - with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

Stand: F (Frequently)

Walk: O (Occasionally)

Sit: F (Frequently)

Manually Manipulate: F (Frequently)

Reach Outward: O (Occasionally)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: O (Occasionally)

Bend: O (Occasionally)

Talk/Hear: C (Constantly)

See: C (Constantly)

Taste/Smell: N (Not Applicable)

• Lift/Carry 10 lbs. or less - O (Occasionally)
• 11-20 lbs.
  
  - O (Occasionally)
• 21-40 lbs.
  
  - O (Occasionally)41-100 lbs.
  
  - N (Not Applicable)
• Over 100 lbs.
  
  - N (Not Applicable)

• 12 lbs. or less - O
• 13-25 lbs.
  
  - O
• 26-40 lbs.
  
  - O
• 41-100 lbs.
  
  - N

• Vision (Near, Distance, Peripheral)

Work is performed in a standard office environment.

Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period. Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a…