Customer Support Specialist - Intake

Job Details

Job Location:

Granbury Annex - Granbury, TX 76048
Position Type:
Full Time
Education Level: High School
Salary Range: $14.65 - $15.10 Hourly

Job Shift: Day
Job Category:
Admin - Clerical

• Assisting with ensuring individuals seeking mental health services have completed applications for services and other necessary paperwork.
• Answering telephone, receiving intake and screening information from the call center.
• Serving as the customer support specialist for the designated program facility, including completing requisitions for supplies for other staff at the location.
• Tracking individuals throughout the open access process, filing, sending out correspondence via mail, email, and responding to questions.
• Assisting with other data collection and reporting functions as needed.
• Completing financial eligibility and insurance verification process for those entering Pecan Valley’s services.
• Being familiar with, and/or willing to be trained in, trauma‑informed care, including understanding, recognizing, and responding to the effects of all types of trauma and working in a behavioral environment that conveys dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.

• Excellent customer service skills, phone etiquette, and professional demeanor required.
• Pleasant telephone voice, exceptional organizational skills, proper grammar, and the ability to relate well to phone‑in and walk‑in patrons.
• Ability to work cooperatively with others.
• Excellent typing and spelling skills required.
• Experience/knowledge of Microsoft Office programs.
• Knowledge of office equipment including computer, copier, fax, multiple line phone, and postage meter.
• Flexibility to assist in a variety of assignments in a sometimes fast‑paced environment.
• Must have a high school diploma or G.E.D., a good driving record for the past three years, and a valid auto insurance card.

PHYSICAL ABILITIES:
Must be able to bend, stoop, kneel, crouch, squat, lift at least 25 lbs., reach forward and overhead, and sit for an extended period of time.