Team Lead Medical Assistant

Overview

Hartford Health Care-GoHealth Urgent Care operates urgent care centers across the Connecticut area. At Hartford Health Care-GoHealth Urgent Care, we place the needs of our patients first — by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

• Medical, Dental, Vision, 401k matching
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Generous Paid time off
• Bonus:
  Up to $600/month
• Growth opportunities
• Sign on bonus up to $3,500 for external candidates

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Draws and collects blood samples from patients and prepares specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

• High School Diploma required
• Graduate of a Medical Assisting Program preferred

• Medical Assistant experience preferred
• Front Desk experience preferred
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)

• CCMA
  - Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
• CMA
  - Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants)
• RMA
  - Registered Medical Assistant (verified through AMT, American Medical Technologists)
• NCMA
  - National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA
  - Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)

In lieu of an approved MA Certification, we will also accept one of the following:

• 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR
• 1+ years of working phlebotomist experience

Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.

In lieu of an approved MA Certification, we will also accept the following at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN
• EMT
  - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA
  - Certified Nursing Assistant
• CPOE certification for order entry is required within two weeks of start date.

• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for the assigned center.
• Coordinate provider referrals to the assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including interviewing to verify patient information and medical history; confirm purpose of visit.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to the provider.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Maintain order sheets to manage inventory; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, and sort daily incoming and outgoing mail.
• Ensure reception is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain QA/QC logs and submit repair tickets as needed.
• All other duties as assigned.

• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference