Front Office Coordinator

• Location 9463 Holly Rd.,STE 104,Grand Blanc, MI, 48439,United States
• Base Pay $16.00 / Hour
• Employee Type Hourly Full Time
• Required Degree High school
• Manage Others No

The Front Desk Office Coordinator serves as the first point of contact for the organization and plays a critical role in supporting daily administrative operations within a home health and hospice setting. This position is responsible for managing incoming communications, coordinating front office activities, and providing essential support to the intake and clinical teams to ensure efficient and compassionate service delivery.

• Greet and assist visitors and staff in a professional and courteous manner
• Answer and direct high-volume incoming phone calls, taking accurate messages and responding to inquiries promptly
• Manage front desk operations, including mail distribution, supply coordination, and general office organization
• Scan, upload, and maintain patient documentation in accordance with company policies and compliance standards
• Assist the intake team with processing referrals, verifying basic information, and ensuring timely documentation flow
• Coordinate communication between departments to support patient care and operational efficiency
• Maintain confidentiality of patient and organizational information in compliance with HIPAA regulations
• Support scheduling needs and provide administrative assistance to leadership and clinical staff as needed
• Monitor and order office supplies, ensuring adequate inventory levels
• Perform additional administrative duties as assigned

• Minimum of 1–2 years of administrative or front desk experience, preferably in a healthcare setting
• Experience in home health or hospice is a plus
• Strong organizational and multitasking skills with attention to detail
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite and electronic medical record (EMR) systems
• Ability to handle sensitive information with discretion and professionalism
• Customer service-oriented with a compassionate and patient-focused approach
• Office-based position within a home health and hospice agency
• Fast-paced environment requiring frequent interaction with patients, families, and clinical staff

• Ability to sit for extended periods and use office equipment such as computers, phones, and scanners
• Occasional lifting of office supplies (up to 20 lbs)