ADO Field Trainer​/Customer Service Representative

Michigan Farm Bureau (MFB), Michigan's premier farm organization, is seeking a dedicated ADO Field Trainer/Customer Service Representative to join our vibrant team. This role is pivotal in supporting and educating our insurance team across various locations, ensuring they represent MFB's values and commitment to our member's economic and rights interests. The successful candidate will provide on-site training, develop educational materials, and handle customer inquiries and claims with the highest standard of professionalism.

Responsibilities

• Deliver comprehensive training to staff on insurance products, customer service techniques, and policy details.
• Create and update training materials and manuals to meet the needs of the organization and insurance regulations.
• Travel to different branches to conduct on-site training sessions and workshops.
• Assist in resolving customer inquiries, complaints, and claims, ensuring a high level of customer satisfaction.
• Monitor customer interactions and provide feedback and coaching to staff to improve service delivery.
• Collaborate with the customer service team to identify training needs and develop new programs aimed at improving skills and knowledge.
• Maintain knowledge of current industry trends, new insurance products, and regulatory requirements affecting insurance offerings.

Required Skills

• Strong knowledge of insurance products and customer service best practices.
• Effective communication and interpersonal skills.
• Ability to develop and facilitate engaging training programs.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and insurance software platforms.
• Capability to handle stressful situations with professionalism.